How to Automate Your Online Shop for Better Customer Experience

Published on by

The growing number of online shops and the development of ecommerce, in general, took the world by storm in the past decades, and this industry just keeps growing. The rising number of purchases made over the internet proves that modern customers prefer online shopping to physical stores.

With that in mind, each website that adopted ecommerce has one more thing to worry about: customer experience. Due to its customer-centric nature, ecommerce has grown significantly over the years.

There are two main reasons for this: the explosion of internet users and mobile users. That basically means that modern consumers prefer making their purchases over the internet and their smartphones. In both cases, customer experience is what really matters.

The trick is to automate your online shop to provide the best customer experience to each visitor, every time.

Coping with the changing ecommerce landscape is the main challenge that all retailers are experiencing but there are some good strategies that they can apply to remain competitive and relevant.

The omnichannel approach

The omnichannel approach is the main focus of both big and small players in the business world. It basically means providing a unified buying experience for each individual customer across channels that they prefer. Regardless of the type of device people are using, they can easily return to the platform after each purchase, which further increases their propensity to use your services.

This approach is more than just a sales tactic. It was meant to encompass the relationship and experience each customer has with a particular brand across different channels, platforms, and devices.

By combining technology, content, and the use of data, online businesses can deliver a seamless customer experience so that they win over the hearts of their customers and gain more revenue.

So, if a customer has an impeccable experience on the web, it should be the same on mobile. It’s that seamless experience which successfully syncs multiple channels that gives your customers an increased level of personalization and convenience, which has a positive impact on their buying decisions.

Now, if you provide an omnichannel approach, you’ll get better data on customer behavior, interactions and preferences because the number of customers who favor a mixed platform experience continues to increase.

Chatbots, AI and NLP

Harnessing and capturing customer data is a crucial part of growth and essential to improving customer experience. Automation and personalization are at the very heart of providing a cohesive and unified experience. We already mentioned the importance of harnessing customer data, but it’s also important how you use that data.

Scalability is one of the biggest challenges of personalization because it’s quite hard to provide the best customer experience to every visitor. The only way to provide brilliance at this scale is by embracing modern technology solutions such as chatbots, artificial intelligence, and natural language processing.

In fact, chatbots with the best AI and NLP automatically process, analyze, and make all necessary modifications based on the previously captured customer data. Depending on what you do, these chatbots can be easily customized to better suit not only your needs, but the needs of your customers as well.

Chatbot platforms such as SnatchBot.me allow you to fully customize your chatbot to better suit your business needs and the needs of your customers, and provide a flawless customer experience with each interaction.

Aside from being easy to implement in your daily operations, chatbots with the best AI and NLP will use sophisticated learning algorithms to adapt to the tone of conversation with each customer to deliver the most personalized experience.

Chatbots are also one of the best ways to automate all repetitive tasks, email marketing, and customer support to boost your workforce and ensure the best results. On top of all that, chatbots allow customers to chat with them in real-time.

By doing so, they improve customer experience but they also increase conversion rates by giving potential customers the ability to ask questions and get answers on demand.

Automate email marketing

Communication with your customers is one of the most important things in ecommerce. Since you’ll be using email marketing to reach wider audiences, you might just automate your email marketing to get better results.

You can do so by making emails more friendly and upbeat so that they actually encourage your customers to return, and informative enough to supply your customers with important information. Your automated emails should all fit this objective.

To avoid frustration, your automated emails should contain ads, product offers, and content that’s fully relevant to your customers.

Therefore, using real-time information such as product-browsing history or location is a good way to make recommendations and offers. It’s important that these offers and recommendations are according to the interests and preferences of your customers.

Your automated email marketing should be interest-targeted as that’s the most effective way to retain your online customers but also communicate with them successfully. That also means that you’ll know the preferences of your clients, so that you can send them automated emails with similar products as the best recommendations.

That way, you’re providing each customer with personalized services, which guarantees better customer experience.

Customer support

Great customer support means great customer experience, since it all comes down to this. Great customer support is what will give you a loyal customer base. This is also where chatbots and artificial intelligence can be of great use to you.

With the right software, you can turn your customer support into the most useful knowledge base that will be your best employee that works 24/7. Adding an intuitive knowledge base to your online shopping website is a great idea.

We’re not just talking about frequently asked questions here, we’re talking about the entire database of how to use your services. Chatbots with the best AI can be your little automated soldiers that will solve all support requests quickly and easily but, most importantly, in a timely manner.

By offering instant answers to your customers on demand, you’ll create a smoother customer experience. Automation means simplicity and replying to commonly asked questions should be as simple as it can possibly be.

Boost your workforce with automation, don’t replace it

Automation isn’t supposed to replace your workforce, it’s supposed to make it more efficient and let it focus on more important things that require actual skills. So, by embracing automation, you can now use your workforce for things that are closer to achieving your business goals.

Automation will take repetition out of the equation, but there are still a lot of things that require your attention and the best way to tend to those things is by letting your workforce fully focus on every particular aspect of your ecommerce to ensure maximum success.

Automation is just one of the best ways to support your workforce while doing business today and by putting your workforce and automation together, you will ensure the most exquisite customer experience for all visitors.

How To Grow An Online Business Into A Full-Time Job

Published on by

The idea of growing an online business into your main form of income used to be designated for those extremely talented people in the tech community. With technology being more widespread and available than ever before, the opportunity for a large number of people to start an online business was created. Running an online business from home does not mean that hard work does not have to be done. During the infancy of the business it is imperative to do quality work and to keep current customers happy. A spurned customer with enough malice can hurt an online business without too many customers by posting in a variety of areas. The following are tactics that will help grow an online business in order for a person to turn it into their full-time job.

Evaluate Your Skills

Establishing the right online business for yourself will take an honest evaluation of your skills. If you write high quality content at a high rate then starting a freelance content production business could be incredibly profitable. People who have a great eye for finding deals would be best suited in the ecommerce niche whether it was a drop shipping store on Amazon or their own personal site. There is a chance that you play a certain role at your company and you simply want to go into business for yourself. A great example would be an independent insurance agent that garnered most of their leads online that left a larger insurance company. The days of meeting face to face in many industries has changed and now a majority of processes can be handled with a few clicks of a mouse.

Find Your Niche

A ecommerce site that sells everything will have a hard time figuring out which products to concentrate their marketing campaign on. Find a niche that you find interesting or have extensive knowledge. Writers would want to be writing about things they are familiar with or can research easily. Doing technical writing for an engineering firm might not be a fit for a fitness fanatic while working with a nutritional supplement company would be. Web designers if they are great at what they do are in high demand for reasonable rates. This can lead a great designer to be able to pick enjoyable projects rather than taking anything that comes their way.

Offer Your Skills or Products Worldwide

The worst thing an ecommerce website can do is to limit the countries that they ship to. This eliminates potential customers worldwide which can be immensely damaging to an online business as people order things online daily across the world. BluePostal which is a shipping company in the Bahamas understands this as they note “Many U.S. online retailers and auction site sellers do not ship purchases overseas, charge too much for international shipping, or do not accept international credit cards.” If you are offering skills like that of writing it can be much less legwork as quality content in English is needed across the globe. The ability to perfect things like product descriptions can lead to a fruitful relationship with an online vendor or retail store’s online sector.

Market Your Business Digitally In An Effective Manner

Digital marketing can be extremely time consuming with many first time business owners not understanding things like SEO, social media marketing, and figuring out which type of ads will convert. This can take time but with enough outreach and link building you can watch your company start to rank with your competitors for certain keywords and phrases. Educating yourself online on the intricacies of digital marketing needs to be done otherwise the marketing that you are doing could be a waste of time. Outsourcing this once the business has become profitable at a certain level can be wise as well. Depending on what keywords and industry you are marketing in a few hundred dollars a month can allow your business to thrive through digital marketing.

Monitor Review Sites and Put The Customer First

Online businesses need to be more careful than traditional businesses when it pertains to online reviews. A few negative reviews can lead a prospect looking into the company to think the company is a fake or doesn’t deliver what is promised. The responding to negative reviews can salvage a relationship with an existing customer as well as showcases care for customer experience in the eyes of others that view the review. With this being said there are going to be people that continue to complain although the business transaction went smoothly. Social media needs to be monitored as well as a complaint tagging a company without a response doesn’t reflect well on the company’s mission to please customers.

Turning an online business into a full-time job can be rewarding personally and financially. The freedom that working for yourself offers is unmatched so start growing your online business today!

Top 5 best performing Powerbank for iPhone X

Published on by

Until electricity storage capacity is enhanced for batteries, the only option is to receive a power lender. Electricity banks would be the most convenient way to control a phone when it’s being utilized. They’re mobile, meaning they may be used pretty much everywhere and they’re inexpensive. Electricity banks prove their value the most for those which are seeing another country and rely upon their telephone to go around. Based on their electricity, electricity banks may control a smartphone at least one time. Larger models can charge up a smartphone to 8 days.

Now we’ll go through a couple of electricity banks of different capacities. The majority of them include a micro USB cable but they operate together with the iPhone X when the Apple charging cable is utilized. With all those things mentioned, let’s jump into our listing of the top 10 greatest power banks to get iPhone X in 2018.

  1. Mophie Power bank

The Powerstation Plus shown greater efficacy than any additional battery pack we have tested. This alone will help counter a few of its appealing capabilities.

Pros
Lightweight and mobile
Charging cable with double charging hints contained
A standalone USB port for extra apparatus altering

Cons
Fickle charging inputs

another drawback is that the package’s heft. It is not oversized, only hefty, at 1.27 lbs, and will certainly add some weight to an own bag.

Quick charging, a fast billed, wide assortment of compatibility… what’s not to adore?

 

2. Anker Powercore+ 26800 PD

With a selective energy innovation, this is seen as the very best anker power bank to get. It’s a mixture of superior excellent battery cells using a high duty construction to make sure you get plentiful vitality to fulfill your prerequisites. Likewise, it has three key ports for your electricity yield systems with an excess LED lighting for power level telling.

Pros

It’s insurance from overheating, cheating and keep off from cut.
It’s hostile to special mark and from scratch covering.
Cons

It isn’t extremely powerful.
It charging process is moderate.

 

3. Anker Powercore

This is the very best electricity back up charger that comprises an ultra-high limitation and additionally retains its power for quite some time. It’s easily billed and has quite a few ports to enable you to control your machinery on the dual without modification. It’s premium batteries using a superior quality that affects it to lasting which lets it maintain power for quite some time.

Pros

It may charge all of the while multiple gadgets.

Cons

It’s overwhelming so it’s hard to convey.
Sets aside a significant measure of a chance to bill completely.

 

4. Anker Astro E7 26800mAh

Having a selective energy creation, this is seen as the very best power bank to get. It’s a mixture of premium excellent battery cells using a high duty construction to make sure you get ample vitality to fulfill your requirements. Likewise, it’s three key ports for your electricity yield systems using an excess LED lighting for power level telling.

Pros

It’s insurance from crying, cheating and keep off from cut.
It’s hostile to special mark and out of scratch covering.

Cons

It is not extremely powerful.
It charging procedure is moderate.

 

5. Anker PowerCore+

Anker PowerCore+ smaller than anticipated Lipstick-Sized Mobile power bank

Possessing the most unmistakable highlights to think about, it’s the maximum power upkeep tool in which it may control a phone and continue the ability to over 6 hours of regular usage. It’s one interface for electricity yield and you for reviving. You may control your gadget in the fastest speed, not like its opponents that use a substantial amount time to fill 1 machine. An
The additional year and a half warranty demonstrate its high quality.

Pros

It’s really a la mode and small in the step.
It may charge just 3 hrs.

Cons

It is not durable.
It’s overwhelming.