There are certain phrases that no IT specialist wants to hear. While not entirely serious, there are various reasons for this, most of them surrounding the misinformation and headache that goes into solving computer problems. While the tolerance of IT specialists varies on the individual, these statements are likely to garner at least an eye-roll from a seasoned IT specialist. Not only do the statements below hint at a certain computer issue that is glaringly obvious to the specialist, they are probably very familiar tokens or phrases that they have become experienced in dealing with.
“My computer hasn’t updated in years.”
Hearing that their user has avoided or delayed updates is painful for an IT specialist because it implies a multitude of different possibilities, all of which probably created the problem the user is currently dealing with. While the IT specialist themselves might be update-avoidant for specific reasons (for program compatibility or operating system functionality), it is likely that the novice or average computer user is not being purposely avoidant but negligent. This negligence can be responsible for a host of problems, crashes, errors and headaches. Not only does this mean that hundreds of updates have to be downloaded and installed before they can truly isolate the problem, the IT specialist has to begin to try to explain to the user why these updates are integral to smooth operating system functioning.
“I don’t need a firewall.”
While this may be true in some cases, no IT specialist wants to hear this because it signifies a misunderstanding of how firewalls work, what they are for and whether they are necessary. An experienced user might not need one because they are extraordinarily careful or mindful of what they are doing. Again, for a novice or average computer user it is safer to have a firewall so they do not create more bloatware on their computer. At least, the user should be informed what a firewall is for and what it prevents, though this understanding only usually happens after they have experienced a virus or some variation of one.
“I don’t remember my password.”
Everyone has experienced this at some point in their lives, but the IT specialist doesn’t want to begin here. Recovering a password requires logging into an email, which the user might have also forgotten the password for. This spawns a cyclical event of password recovery, secret question recovery and being locked out of email accounts for hours on end. The IT specialist quickly becomes familiar with data scraping the entire internet for the user’s lost password. If the user’s memory is not reliable, they should keep their list of passwords hand-written, out of sight and somewhere safe. Though, many IT specialists have probably experienced users losing that, too.
“I use Internet Explorer.”
IT specialists know and understand that Internet Explorer has become the obsolete voice of internet navigation. Many only see it as a joke, or as a tool that has fallen very far behind when it comes to efficient browser software. It is known for being slow, unreliable and overall unstable: constantly failing or restarting without notice. For basic computer use, Internet Explorer is sufficient, though for the more experienced it is all but an obsolete program that has fallen behind the evolution of what it means to browse, work and play on the internet.
IT specialists have a special collection of experience and formal knowledge that allows them to see problems in ways novice computer users cannot. Their knowledge is connected, and the above statements can hint at solving a problem for someone. Not only do the above statements help fix problems, they help prevent new ones by helping the user understand and acknowledge how important certain computer programs are. Many IT specialists are truly helpful and knowledgeable, with hundreds of available opportunities to practice being more patient, understanding and kind when helping people fix their problems.