The issues that I’ve seen most companies face nowadays include declining customer satisfaction, lack of reliable brand experience by customers across different channels and platforms, and lack of sufficient contact with the customers who matter the most. A swift, consistent, and thoughtful approach to customer experience management is what I’ve found missing in the ways
Author: Tata BSS
As India’s premium business process, customer lifecycle management company Tata Business Support Services is a wholly owned subsidiary of Tata Sons, the holding company of the 142 years old Tata Group – India’s most reputed brand. Inspiring trust and un-complicating business transformations since 2004, Tata BSS is driven by the value of simplicity and serve companies that want to increase their customer base, retain high value customers, protect their brand reputation and become more efficient.