Author: Robin Singh

Robin is a Technical Support Executive. He is an expert in knowledge management and various Knowledge base tools. Currently, he is a resident knowledge management expert at ProProfs. In his free time, Robin enjoys reading and traveling.

5 Myths about Knowledge Base You Need to Ignore

Knowledge management has become one of the most important business aspects for a large number of companies. Therefore, numerous businesses have introduced the usage of knowledge bases. However, there is still a number of companies that are skeptic towards this concept. The majority of old-fashioned companies relies on more traditional management systems because of some

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Scaling Customer Support With Technology

Traditionally, customer support was a relatively straightforward part of a company’s operations. Business interacted directly with consumers in the story or via a call center. Periodically, the marketing department would conduct focus groups as part of their product testing process and complement these results by surveying customers and the rest was educated guesswork. Then technology

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The History of Context Sensitive Help

Context sensitive help (CSP) allows users to remain on the same task and use simple helping elements to gain information. It allows website visitors and software users a chance to quickly understand a function or a term without having to look them up in an instruction manual. This medium of providing help is now implemented

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