Author: robinsingh

Robin is a Technical Support Executive with a combined experience of 6 years. He is well acquainted with various Knowledge base tools and is currently associated with ProProfs. In his free time, Robin enjoys reading and traveling.

Scaling Customer Support With Technology

Traditionally, customer support was a relatively straightforward part of a company’s operations. Business interacted directly with consumers in the story or via a call center. Periodically, the marketing department would conduct focus groups as part of their product testing process and complement these results by surveying customers and the rest was educated guesswork. Then technology

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The History of Context Sensitive Help

Context sensitive help (CSP) allows users to remain on the same task and use simple helping elements to gain information. It allows website visitors and software users a chance to quickly understand a function or a term without having to look them up in an instruction manual. This medium of providing help is now implemented

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