Author: Robin Singh

Robin is a Technical Support Executive. He is an expert in knowledge management and various Knowledge base tools. Currently, he is a resident knowledge management expert at ProProfs. In his free time, Robin enjoys reading and traveling.

Marketing Plan Is Bound To Make An Impact In Your Business

Desired marketing starts with knowledgeable marketing strategy. A healthy marketing strategy helps you to define your vision, reach new customers, and achieve your missions. A good strategy also demands to keep reviewing and enhancing your skills to get ahead of your competitors. A good plan of action should be designed in the business that it

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5 Myths about Knowledge Base You Need to Ignore

Knowledge management has become one of the most important business aspects for a large number of companies. Therefore, numerous businesses have introduced the usage of knowledge bases. However, there is still a number of companies that are skeptic towards this concept. The majority of old-fashioned companies relies on more traditional management systems because of some

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Scaling Customer Support With Technology

Traditionally, customer support was a relatively straightforward part of a company’s operations. Business interacted directly with consumers in the story or via a call center. Periodically, the marketing department would conduct focus groups as part of their product testing process and complement these results by surveying customers and the rest was educated guesswork. Then technology

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