Category Archives: Entrepreneurship

The Potential Volatility of Mobile Adoption within Law Offices

The American Bar Association (ABA) promotes the use of digital delivery to meet and maintain service expectations. This is due in part to a shift away from working in-office. The ABA’s 2016 TechReport survey found that over three-quarters of lawyers do work from home, over one-third while traveling, over one quarter remotely, and just one out

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Scaling Customer Support With Technology

Traditionally, customer support was a relatively straightforward part of a company’s operations. Business interacted directly with consumers in the story or via a call center. Periodically, the marketing department would conduct focus groups as part of their product testing process and complement these results by surveying customers and the rest was educated guesswork. Then technology

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