Whether you are a small or large business, your telephone is the greatest link to customers, clients and suppliers. So it makes sense that you have the right business telephone system that suits your needs.
Whether you are a small or large business, your telephone is the greatest link to customers, clients and suppliers. So it makes sense that you have the right business phone systems that suit your everyday needs and will stand up to the rigours of modern communications and service expectations. The right system will improve efficiency and it is worth considering a range of different options, including those that have the ability to make use of VoIP technology.
Identify your needs
It is important to recognise just what your telephone system needs to handle before committing to a particular product or option. A lot of it will depend on the size of your business as well – a small business is going to have very different needs to a major corporation. Things to consider include how many users the system needs to support and where those users are (such as in a head office, branches or on the road). Also analyse the volume of simultaneous calls your business handles. This will help determine how many lines will be required – the last thing you want is for clients to receive an engaged signal or get no response at all.
What kind of phones are needed
There is a big choice of phones and features available for businesses today, so it makes sense that you pay for something your workforce will use – fancy features that have no place in your workplace will only cost you money. But in saying that, it is also important to plan for the future. It is cheaper to get the right phone system set up now rather than having to go through an upgrade process or down the track. Many workers need only a line out, the ability to transfer calls, and maybe voicemail. But there are plenty of other options that can enhance and streamline your business, such as hands-free operation, video calling, instant messaging and call management.
Cost versus calling
A factor that goes hand-in-hand with the number of users and volume of calls is calling patterns. Having an efficient telephone system is one thing, but paying through the nose for all of your calls is counter-productive. It is worth analysing your call patterns before committing to a phone system because it can have a significant influence on your final purchase. If you are just a small business who deals locally then there will be a host of cost-effective plans available. But bigger businesses that deal with local, national and international clients and suppliers will want to look at ways of cutting down on their call costs. It may be that in this case a phone system with a VoIP component will go a long way to reducing costs. It will also offer other features such as video calling and conferencing and instant messaging.
Talk to an expert
Small businesses with few employees will find setting up a system far easier than big corporations, so it pays to seek out advice from the experts. Research is an important part of this and while the number of options may seem overwhelming, a little knowledge can go a long way. Speaking to experts in telecommunications will help put your mind at ease, help you understand your needs and help put you on the right path to the most appropriate system.