Poor customer service will lead to reduced sales and performance of a business. This could be one of the company’s downfalls and should definitely be avoided. If you’re an over-the-phone salesman or entrepreneur, remember that you have to make use of the appropriate phone service tips if you would like to get a good feedback from your clients. Listed below are eight customer service tips, which are actually effective and helpful for you as an employee and for the company.
1. Start your conversation right by greeting the caller and introducing yourself. Leave a good impression on your clients by setting the mood well and by radiating a positive atmosphere. It helps your caller feel a lot more comfortable when talking to you.
2. You are not God. Therefore, you don’t know everything. If you are not sure about the answer or solution to their problem or question, then don’t be afraid to admit it. However, don’t just end the call right there. Inform them that you are going to ask your fellow employees with regards to their concern and inquiries. Do not pass the phone to another person. Discuss it with the client if they are willing to wait on the line for a few seconds, and if they do, quickly look for the person who is well-versed with the given concern and find out.
3. When conducting phone interviews or taking calls from clients, as much as possible, use a phone that is effective and ideal in the office. Almost any businesses these days use VoIP phones or PBX systems since they are easier to use and there are certain options, which can be particularly useful such as Noise Canceling and Voice Clarity features.
4. While talking to your client over an IP phone, make sure that you sound certain even if you don’t know the answer. Best way to let your client feel at ease when talking to you is to modulate your voice in order for you to sound confident and competent. This bring us back to the first tip which is admitting to what you do not know; by doing so, you will sound more professional.
5. Take note of the concerns and questions of your callers. While talking to them, write their issues on a piece of paper or on a notepad. This way, when your client calls you back and asks for any updates or answers, you are sure that you haven’t missed out on any of them.
6. Always remember to listen to the concerns of your callers. Some employees such as customer support representatives do not wholly listen to their clients, which would make things difficult. Hear their side before you interrupt and give them an answer that doesn’t even relate to their concern. Let them talk first, absorb what they have said and answer them appropriately.
7. Observe proper posture when talking to someone on the phone and smile. Even if they don’t see it, it changes the way you talk from the tone of your voice right down to the speed of your words.
8. Most over-the-phone sales personnel are much more focused on selling their company’s service or product. They push too much to a point that they forget about their clients which is the most essential part of closing a sale. Remember that the client is the center of any business. Without them, a company will have no business. So always keep in mind that you have to focus your attention with your client especially if they have problems concerning the products or services of the company you work for.
Efficient customer service is a cornerstone of any business. Being available to your clients is an integral part of your business. Also, taking advantage of available technologies in communication services or software such as Skype VoIP or a RingCentral business phone can strengthen the ties between you and your consumers.