As a business manager or owner, recurring problems can suck away your precious time. If the issue keeps popping up, it might indicate an underlying problem with the way things are being done. Better to fix the problem at its root rather than having to constantly deal with it.
Your problem might be something small but if it keeps occurring then the amount of time you spend troubleshooting is going to add up. Read these seven tips to take action on problem areas in you business.
Make a problem logbook
You need to make a document or set up a folder where you log any issues as they arise. When did it happen? What was the nature of the problem? Logging issues as they pop up will make the problem a reality and something to be acted on rather than something that’s just happening in the background.
Make up a system for managing your log
The problem with having a log is it can often become a long list of problems that soon become overwhelming to deal with. Make rules for logging problems. Decide what kinds of problems can be logged, who can log them and make it accessible to the people who are responsible for the problem.
Logging the problem is the first step but after the issue has been identified you have to decide on a plan of action. What is the nature of the problem? Who is going to take action about it? How will they go about fixing the problem? Decide on a course of action to take so that somebody is taking charge of that issue.
The problem that needs fixing may take some time so remember to check back regularly to see how the remedy is coming along. If you have a deadline for when you need the problem fixed, you need to make sure that things are progressing to reach that target.
Escalating the problem
If you’ve planned for a fix by a certain date or the issue seems to be dragging on and on. You will have to take action to escalate the problem. Now these problems need to be handled with care because if the problem is something minute, you don’t want to cause a huge scene about it. Access the impact of the problem on your business and escalate accordingly.
Evaluate the fix
Once a problem has been resolved, it’s a good idea to review the fix and see if it is actually working. Simply going through the motions and not actually getting results or providing a fix will have you doing this all over again down the track. It’s also important to take the problem off the logbook if it has been resolved.
Recurring issues in your business can cause some major headaches and disruptions. With these six tips, address your problems at their root cause and get back to running your business. ProjectManager.com has a huge online library of free resources you can use to find out more about fixing problems and managing risks.