BPO (Business Process Outsourcing) is a term that refers to outsourcing in all fields. BPO is not only considered as one of the fastest growing segments of the ITES (Information Technology Enabled Services) industry, but also it has one or more IT-intensive business processes to an external provider. This post will be helpful for those who are looking forward to make a career in BPO industry.
Although it starts as a low level job, it can have a great impact on your overall productivity. Few of the motivating factors that will compel you to join this flourishing industry are:
- Superior Competency
- Utilization Improvement
- Economy of Scale
- Factor Cost Advantage
- Business Risk Mitigation
Services offered by BPO
Customer Support Services– In the customer service center people are hired to handle customer related issues and concerns via multiple channels that includes e-mails, voice call and chat on a 24/7 basis. For instance, customers calls to check the status of their order, customers calling to check their reservation status, customers calling to verify their account status, customers calling for information on products, etc.
Technical Support Services– In the technical support services the employee will be helping the customers on technical front and the services include product and installation support, troubleshooting, up & running support, etc. For instance, customers call to know how to dial up to their ISP, customer calls to resolve a problem with their home computer and customers having problem with their hardware or software.
Telemarketing Services– In these services the employee are contacting various people and look for potential customers. The people are hired to contact and generate customer’s interest in products and services. For instance, you might be receiving many calls in which people are selling stuffs like leisure holidays, wireless services, debit or credit cards, etc.
Help-desk Services– The employee hired for this position is providing support for corporate employees resolution to technical problem.
India’s Top Rankers in BPO is mentioned below.
- Wipro Spectramind
- WNS Group
- Daksh e-Services
- HCL Technologies
- ICICI Onesource
- GTL Ltd.
- 24/7 Customer
Why people prefer to join BPO’s?
There are many people who are looking forward to join BPO and one big reason is that this industry even welcomes undergraduates. There are many BPOs which look for people who have done MBA or any other post-graduation degree but then there are a number of BPOs for which is not an eligibility criterion for hiring. Also, reference checks are equal to almost nil and many times people don’t even confirm or specify their exact age. There are many more reasons which make joining a BPO a convenient & smart career decision:
- Benefits other than salary are good enough compared to any other industry job
- If you are not able to find a more suitable job
- Life style is attractive to youngsters
- Provides transport facility with pick-up and drop services
- Work environment is different and friendly
- Timings are Flexible
Reason for leave BPO
As we do now know the advantages, there are many disadvantages too in this field. The major appealing factor to youngsters is money but money does not matter every time. Let us discuss few reasons behind people opt to leave this profession or change their job.
- No personal life
- Procedures and Policies are not conducive
- Leave to pursue Higher education
- Rarely people are appointed on higher salary
- Physical strains because of rotating shifts
- Growth opportunity can be scarce
There are numerous call center jobs available in India today. And this is one profession which offers exposure to those who are interested in public relations or mass media. It is one job that requires almost no experience. Though, initially you won’t be paid that much but the incentives is quite tempting that often doubles your salary. Today, we see many parents are also encouraging to join the BPO industry as they feel that this profession has a long term career. People have started realizing the fact that BPOs are not just call centers but they also offer good exposure, skills and opportunities to employees.
Author Bio: Kunal Chhibber is a professional content writer with proficient skills in research. His expertise lies in writing articles on the job and career opportunities. He is a graduate in management and music is a passionate hobby to which he is committed to as a part time Disc Jockey.